General Terms and Conditions of Sale

Paris Cab Express offers transportation services via Chauffeur-Driven Vehicles, exclusively by reservation and at a pre-defined price.

The head office of Paris Cab Express is located at 28 Boulevard Aristide Briand, 93100 Montreuil.
Paris Cab Express is registered with the Trade and Companies Register under number 848 115 416 and in the Register of Chauffeur-Driven Vehicle Operators of the Ministry of Environment, Energy, and the Sea.

1 – PURPOSE

These General Terms and Conditions aim to define the terms applicable to transportation service contracts concluded between Paris Cab Express and its clients. By using Paris Cab Express services, the Client is presumed to have read and fully accepted these General Terms and Conditions of Sale.

2 – FORMATION OF THE TRANSPORTATION SERVICE CONTRACT

The Client can request services 24/7 on the website www.pariscabexpress.com or by phone at +33 749 307 953.
The Client provides all necessary information regarding their request for service.
The Client is solely responsible for this information, particularly the following, which are considered essential to the contract:

• Date of transportation service,

• Pick-up location,

• Drop-off location,

• Pick-up time,

• Number of passengers (adults/children),

• Number of luggage items,

• Nature of the service (transfer or availability).

Paris Cab Express sets the price based on the information provided by the Client. Payment is made by credit card via a secure electronic system.
By providing their bank details, the Client authorizes Paris Cab Express to proceed with the transaction and their bank to debit their account for the service amount.

After the request and payment are confirmed, Paris Cab Express sends a booking confirmation by email, summarizing the service details. The Client is responsible for verifying this information. If the email cannot be sent, the booking is presumed correct.

3 – PRICING

Paris Cab Express determines the price based on the information provided by the Client.
Prices include:

• VAT at the applicable rate (10% for transfers, 20% for vehicle availability),

• Driver service,

• Fuel,

• Passenger insurance,

• Tolls.

Not included: parking fees or additional unforeseen toll charges.

4 – PAYMENT

Accepted payment methods: cash, PayPal, credit cards (Visa, MasterCard).
All services are payable at the time of booking.

5 – BOOKING AND CANCELLATION

5.1 – BOOKING:

Any booking implies unreserved acceptance of these General Terms and Conditions of Sale. The contract is deemed concluded after payment is received.
Bookings must be made at least 24 hours in advance via the website or, for last-minute requests, by phone subject to availability.

Special instructions for train stations and airports:

• Turn on your mobile phone upon arrival.

• Provide the flight or train number at the time of booking.

• For flights with checked luggage retrieval, allow an additional 30 minutes to avoid waiting fees.

5.2 – CANCELLATION:

Cancellations must be made via email to contact@pariscabexpress.com.

• Free cancellation: more than 48 hours before pick-up.

• 80% refund: more than 24 hours before pick-up.

• 50% refund: between 12 and 24 hours before pick-up.

• No refund: less than 12 hours before pick-up.

5.3 – PRICE INCREASE / DELAY

In case of delays:

• More than 15 minutes: €20 excl. VAT,

• More than 30 minutes: €35 excl. VAT,

• Each additional 30 minutes: €35 excl. VAT.

If the Client is absent for more than 15 minutes without response, the service is canceled without refund.

6 – SERVICE QUALITY

Transportation is performed in compliance with current regulations:

• Drivers hold professional cards,

• Vehicles are registered and display official stickers,

• Safety and comfort standards are respected.

Paris Cab Express may subcontract services, ensuring that subcontractors meet the same standards.

7 – RESPONSIBILITIES

7.1 – CLIENT AND PASSENGER RESPONSIBILITIES

The Client agrees to:

• Comply with the Highway Code (seat belt use, etc.),

• Refrain from smoking, eating, drinking alcohol, or transporting hazardous substances,

• Take care of the vehicle.

In case of damage:

• Actual repair costs + loss of income.

• Cleaning fee (e.g., vomit): €150 incl. VAT, payable immediately.

Luggage remains the Client's responsibility.

7.2 – CLAIMS

Claims must be submitted within 5 days of the service.

8 – AVAILABILITY / TRANSFER

8.1 – TRANSFER

The transfer starts at Paris Cab Express's head office and ends at the destination address.

8.2 – AVAILABILITY

Mileage limits:

• 25 km for 1 hour,

• 125 km for 5 hours.

Any started hour is fully payable.

8.3 – CUSTOM SERVICES

Custom services are defined case-by-case based on the Client’s specific needs and Paris Cab Express's operational capabilities.

Contractual terms, as well as legal and regulatory provisions regarding delays, cancellations, damages, or accidents, remain consistent with those outlined in these General Terms and Conditions of Sale.